Privacy Policy
How we collect, use, protect, and manage your personal information at Wadi Aldeqa Goods Wholesalers L.L.C.
Effective Date: January 1, 2026 | Last Updated: August 10, 2026
1. Introduction
Wadi Aldeqa Goods Wholesalers L.L.C ("Company," "we," "us," or "our") is committed to protecting the privacy of all individuals who interact with our website, services, and business operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.wadialdeqadubai.com, submit inquiry forms, request wholesale quotations, or engage with our commercial services.
By accessing our website or providing your personal data through any communication channel, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms stated herein, please discontinue use of our website and services immediately.
2. Information We Collect
2.1 Personal Information You Provide
When you submit a sourcing inquiry, request a quotation (RFQ), or contact us through our website or WhatsApp, we may collect the following personal information:
- Full Name — To identify you and address correspondence appropriately.
- Email Address — For sending commercial quotations, follow-ups, and shipment updates.
- Phone Number — For direct communication regarding your trade inquiries.
- Country of Residence / Business Location — To determine shipping routes, applicable trade regulations, and customs requirements.
- Product Interest & Order Requirements — To prepare accurate wholesale pricing, loading specifications, and availability calendars.
- Message Content — Any additional details you voluntarily provide about your requirements.
2.2 Automatically Collected Information
When you browse our website, certain technical information is automatically collected through standard web server logs and analytics technologies:
- IP Address — Used for security, fraud prevention, and general geographic analytics.
- Browser Type & Version — To optimize website rendering and compatibility.
- Device Type & Operating System — For responsive design optimization.
- Pages Visited & Navigation Patterns — To understand user behavior and improve website content.
- Referring Website URLs — To analyze marketing effectiveness.
- Date & Timestamps — For server log management and analytics.
2.3 Third-Party Service Data
Our website integrates with the following third-party services that may collect data independently:
- WhatsApp Business (Meta Platforms Inc.) — When you initiate a WhatsApp conversation through our website, your interaction is governed by Meta's Privacy Policy.
- Google Fonts — Typography assets are loaded from Google servers, which may log standard access request data.
- Bootstrap CDN & Font Awesome CDN — Stylesheet and icon libraries served from third-party content delivery networks.
3. How We Use Your Information
We use the information collected for the following legitimate business purposes:
Commercial Operations
- Processing and responding to your wholesale inquiries and RFQs
- Preparing commercial invoices, proforma invoices, and trade documentation
- Coordinating logistics, shipping schedules, and customs clearances
Service Improvement
- Enhancing website performance, content, and user experience
- Analyzing product catalog engagement and demand patterns
- Identifying and resolving technical issues or bugs
Communications
- Sending seasonal product availability updates (only if consented)
- Notifying you about changes to our terms, policies, or services
- Responding to your customer service inquiries
Security & Compliance
- Preventing unauthorized access, fraud, and malicious activities
- Complying with UAE federal laws, DIFC regulations, and trade directives
- Maintaining internal audit trails and transaction records
4. Cookies & Tracking Technologies
Our website may use the following types of cookies and similar tracking technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality such as session management and form submissions. | Session-based (expires when browser closes) |
| Analytics Cookies | Help us understand how visitors interact with our website (page views, navigation paths). | Up to 24 months |
| Functional Cookies | Remember your preferences (language, region) to enhance your browsing experience. | Up to 12 months |
You can control cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
5. Data Sharing & Disclosure
We value your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:
- Logistics & Shipping Partners: Necessary contact and shipment details shared with freight forwarders, customs brokers, and cold chain logistics providers to fulfill your orders.
- Legal & Regulatory Authorities: When required by UAE federal law, JAFZA regulations, court orders, or government investigations.
- Professional Service Providers: Trusted IT service providers, hosting companies, and web maintenance partners who are contractually bound to protect your information.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the successor entity.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:
- Commercial Inquiry Records: Retained for up to 36 months to facilitate ongoing trade relationships and follow-up quotations.
- Transaction & Invoice Records: Retained for a minimum of 5 years as required under UAE Commercial Transactions Law and VAT regulations.
- Website Analytics Data: Aggregated and anonymized data may be retained indefinitely for trend analysis.
- Communication Records: Email and WhatsApp correspondence retained for up to 24 months after last active communication.
8. Your Rights
In accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable international data protection standards, you have the following rights:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where legally permissible.
Request limitation of how we process your personal data.
To exercise any of these rights, please contact us at info@wadialdeqa.com. We will respond to your request within 30 business days.
9. Children's Privacy
Our website and services are designed exclusively for B2B (Business-to-Business) commercial wholesale operations and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal data from an individual under 18 years of age, we will promptly delete such information from our records.
10. International Data Transfers
As an international wholesale trading company operating from Dubai, UAE, your personal information may be transferred to, stored, or processed in jurisdictions outside your country of residence. These transfers are necessary for the performance of our commercial services and trade operations. We ensure that all international data transfers comply with applicable data protection laws and are protected by appropriate safeguards.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about our privacy practices. Continued use of our website after changes constitutes acceptance of the modified policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Wadi Aldeqa Goods Wholesalers L.L.C
HBL Building 3rd Floor Office309 Bank Street Near Burjuman Metro Station exit 3 Dubai